The sale of products on salumette.it is governed by the conditions listed below. All prices shown in our shop include VAT. Every purchase transaction will be regulated by the provisions of Legislative Decree No. 185/99. The website salumette.it is fully owned by DFM Srl, with its registered office at Via Roma, 11 – 16121 Genoa (Italy).

CUSTOMER COMMITMENT

These Terms and Conditions of Sale must be reviewed online by Customers before completing their orders. Therefore, submitting an order implies full awareness and complete acceptance of these terms.
The Customer undertakes and agrees, once the online purchase process is completed, to print and keep these general sales conditions, already viewed and accepted during the purchase process, in order to fully comply with the requirements set out in Articles 3 and 4 of Legislative Decree No. 185/1999.

ORDERS

Orders are invoiced in Euros based on the Euro prices published on our website. In the case of purchases made outside of Italy, the amount charged to the credit card or PayPal account may vary due to fluctuating exchange rates and bank fees. SALUMETTE.IT encourages customers to contact their bank for detailed information on exchange rates and bank charges related to their transaction.

ORDER STATUS

Customers can obtain information on the status of their order using the Contact Us page.

In the email, it is necessary to provide the first and last name used when placing the order, along with the order number, which can be found in the confirmation email sent after the order is completed.

ORDER CHANGES

We would like to remind our customers that once confirmed and processed, orders for available items cannot be modified. Orders placed separately will be shipped separately.

ITEM AVAILABILITY

The product assortment shown on SALUMETTE.IT reflects the exact availability of each item, as the website is connected to our warehouse. Once the order request is received, the SALUMETTE.IT Order Department reserves the right to reconfirm the availability of the purchased items, validate the credit card transaction, and verify the details of the Customer’s previous transactions on SALUMETTE.IT.
In the event that the ordered items are not available, or if for any reason the order cannot be processed as requested by the Customer, the SALUMETTE.IT Order Department will promptly notify the Customer via email and phone.

 

Return Policy

If for any reason the Customer is not satisfied with their purchase, intact items in their original packaging can be returned for an exchange or refund within 10 days from the shipping date.

Return Instructions

• To request authorization for a return, the Customer must send a return request using the contact us page within 10 days of receiving the order. The email should specify the order number, the names, and the details of the items to be returned. Once the return request is received, SALUMETTE.IT will send the Customer a possible written confirmation via email.
• The return can ONLY be made through a trackable shipment and will always be at the Customer’s expense.
• The returned items must arrive at SALUMETTE.IT’s headquarters within 10 days of written authorization being issued to the Customer by the Returns department.

If any of these three conditions are not met, or if the returned product is not in a like-new condition, SALUMETTE.IT reserves the right not to accept the return.

TERMS AND CONDITIONS FOR RETURNS

The products must be in like-new condition, the packages must be sealed and complete with all the original labels, packaging and accessories received with the order. In the event that the Customer receives defective goods, or that errors occur in shipments by SALUMETTE.IT, it is required to follow the same instructions above. SALUMETTE.IT reserves the right to request photographic evidence before authorizing returns for defective goods and to cover the shipping costs for the return of the goods to its premises. Returns of such items will be refused and returned to the Customer if the products are opened or show signs of use. All returned products will be inspected by SALUMETTE.IT and must comply with all the parameters listed in the return procedure. SALUMETTE.IT reserves the right to charge a 10% fee on the value of the returned goods in cases where the return does not comply with all the terms and conditions set out in our return policy. SALUMETTE.IT reserves the right to refuse returns that are not authorized or shipped with non-traceable shipments.